First we process, verify and check your order – this takes 24 to 48 hours. Delivery itself then usually takes 2 to 5 business days (Monday to Friday). You'll see the exact delivery time at checkout.

You can check the status of your package on the Track your order page – just enter your order number and email, or your tracking number.

Your order number is in the confirmation email you received after completing your purchase.

Yes. For products bought on theramotion.cz, you have 90 calendar days from delivery. Try the product at home at your own pace, and if you're not satisfied, just let us know no later than day 90 after delivery. You don't need to give a reason for the return.

Email us at info@theramotion.cz with your order number. We'll send you return instructions and the return address. Then ship the item back with all its parts within 14 days of notifying us. We'll refund you using your original payment method no later than 14 days after you notify us of the return.

For returns due to dissatisfaction, return shipping costs are paid by the customer. For details, see our return policy.

Our voluntary 90-day guarantee doesn't cover made-to-order products or free gifts. This does not limit your statutory rights in any way – including your right to withdraw from the purchase and to make a claim for faulty goods.

Each TheraMotion product is designed for a different area of the body. You'll find the description, instructions for use and technical details on each product page. If you're not sure, email us at info@theramotion.cz – we'll be happy to advise.

TheraMotion products are not a substitute for medical care. If you have a health condition or aren't sure whether a product is right for you, consult your doctor before use and always follow the instructions.

Email us at info@theramotion.cz or use our contact form. If your question is about an order, please include your order number.